Welcome to the

Gem Support Services

Staff Resource Center

At Gem Support Services, we know our staff are the heart of what we do. This Staff Center is your go-to place for news, forms, and all the tools you need to succeed as a Support Provider in the IDD community. We’re here to support YOU, just like you support our families of Northeast Florida.

Key Staff Resources & Announcements

At Gem, we believe learning never stops. Soon you’ll have a one-stop Training & Certifications hub with on-demand courses, workshops, and certification prep to help you provide the best IDD care possible

  • CPR/First Aid Certification Courses

  • Medicaid Waiver Training Modules

  • Career Advancement Tracks

Your Path to Success

Time Sheet Submissions

Timesheet Submission Form: Fill out your weekly timesheet here.

Mileage Form

Mileage Submission Form: Use this form to submit a request of reimbursement of miles driven.

Time Request Off

Request Time Off: Use this form to request planned time off. Our scheduling team will review your request promptly.

Training & Certification Center

Coming Soon – exciting learning opportunities are on the way!

Clay County Change Makers

Join us for our monthly Clay County Change Makers meetings, held on the first Thursday and third Thursday of every month.

Clay County Change Makers

These gatherings bring together community leaders, advocates, and changemakers dedicated to improving the lives of individuals with intellectual and developmental disabilities and their families.

Connect with like-minded individuals, share resources, and collaborate on initiatives that create lasting positive impact in our community.

Spectrum Love Inc

A great way to support building relationships and connections. Click the link to see their list of events every month.

Our Latest Articles

Jessica Allen, Founder of Gem Support Services in Northeast, FL

The Med Waiver Explained

October 13, 20251 min read

Gem SUpport Services in Northeast FL providing families with Med Waiver support for services and navigating the vast landscape

"You've Been on the Med Waiver Waitlist for 3 Years—Now What?"

If you're reading this, you're probably exhausted from navigating Florida's Medicaid waiver maze. The Med Waiver process feels like a secret language only caseworkers understand, and those multi-year waitlists? They can break your spirit before you even get started. But here's the truth: understanding the Med Waiver eligibility requirements and next steps can transform your family's access to disability support in Northeast Florida.

What Exactly IS the Med Waiver?

The Med Waiver (formally the Medicaid Home and Community-Based Services Waiver) provides funding for individuals with developmental disabilities to receive support services at home and in their community—instead of institutional care. Think of it as the bridge between needing help and actually getting it, covering everything from personal care assistance to therapy services.

Who Qualifies for Med Waiver Services?

  • Florida residents with intellectual or developmental disabilities

  • Individuals who meet institutional level of care criteria

  • People who can safely receive services in community settings rather than nursing facilities

  • Those meeting income and asset requirements (though many families qualify regardless of income)

Your Next Steps: First, contact your local Area Agency on Aging and Persons with Disabilities (APD) to start your application. Yes, the waitlist is real and frustrating—but getting on that list TODAY means you're one step closer. At Gem Support Services, we help families navigate every form, every deadline, and every confusing requirement so you don't have to decode this alone.

Ready to Stop Waiting and Start Moving Forward?
Subscribe to our blog for insider tips on navigating Florida's Med Waiver system, plus monthly updates on policy changes that affect your family. Visit gemsupportservices.org to learn more about our advocacy services and schedule a free consultation. The waitlist doesn't have to mean hopelessness—let's create your action plan together.

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